Policies & FAQs
Returns & Shipping
Returns & Exchanges
Please contact us if you are not satisfied with your order! Items intended to be returned must be postmarked and returned to MJV within 7 days from the date of delivery (as noted by USPS's final 'delivered' tracking update) to qualify for a return and refund. Return packages must be insured for the full amount of the order, and tracking information must be included. Shipping fees are non-refundable, buyer is responsible for paying return shipping. All items must be returned to us in the same condition; all pieces will be inspected by our team upon arrival. No refunds will be granted for returns made outside of our return window, no exceptions will be granted.
Any taxes, import duties, or fees accrued on international orders are not subject to reimbursement by MJV. It is the buyer’s responsibility to request reimbursement from the appropriate faculties.
Returns are subject to the return policy of the platform or sales channel of which the item was originally purchased.
Order cancellations are not able to be made once an order has been placed. We cannot issue refunds because part of the listing/description was overlooked. Please take the time to view all photos and read the full item description before purchasing. If you have any questions regarding a piece or would like any additional photos, please contact our team. We would love the opportunity to answer any questions and assist you with finding your special piece! Any exceptions to this policy will result in a restocking fee of 10% of the full amount of the order placed.
Maejean Vintage reserves the right to decline or cancel any sale for any reason.
Maejean Vintage reserves the right to charge a restocking fee for excessive returns or exchanges, or in cases where our Return Policy is not being utilized in good faith.
Any discounts or coupon codes must be applied at checkout. Retroactive discounts and partial refunds will not be granted, no exceptions. Please reach out if you are having trouble with your discount code, our team is always happy to help!
Returns and refunds for defective items will be granted if our team is notified within 30 days from the date of delivery. Each item has been thoroughly inspected by our team, but in rare circumstances a piece will have issues that we are not able to predict before leaving our studio. Defective items will be inspected by our team once received back to the studio to verify the condition of the piece. Items that are deemed damaged by fault of the buyer do not qualify for refund. Please also note that we recommend all jewelry be seen by a reputable jeweler every six months to ensure that it is in good, wearable condition.
On the occasion that store credit is granted, buyers will have 90 days from the date granted to utilize before expiration. Items purchased with store credit are able to be returned to us, and store credit will be granted with the original expiration date granted in effect.
International layaway orders via Partial.ly are not not eligible for refund or cancellation. Layaways that are unable to be completed will be canceled with no refunds granted.
Any item that has been engraved, resized, or otherwise altered by either our jeweler or yours is not eligible for return.
Special orders for Modern Designer pieces are not eligible for return. Cancellations are not able to be made, no exceptions will be granted.
Jeweler services are considered non-refundable once any alterations to the piece have been made.
Maejean Vintage does not buy back any item that was purchased from us.
Please be aware that we sell on multiple platforms. We do our best to keep all stock levels current and up-to-date, but on rare occasions there may be items for sale that are unavailable. In these instances, the customer will be contacted as soon as possible and issued a full refund back to the original payment method.
Shipping Information
Once your order has been placed, please allow 2-3 business days for us to process and ship your order. Estimated processing and shipping times may take longer than expected during holidays.
Orders are shipped to the recipient and shipping address provided by the customer at the time of checkout. On international orders or orders with atypical addresses, our team may reach out for confirmation to ensure that your order ships without complications!
If you have entered the wrong shipping information, please get in touch with our team as quickly as possible! We are able to amend your shipping information, but only prior to shipping. If your order has already shipped with incorrect information, please contact USPS to redirect your order to the correct address as we are unable to assist once a package has been sent. Please see our Return Policy if your package has been ‘Returned to Sender’.
Orders that contain items that require jeweler services such as resizing or engraving will not be shipped until jeweler services are complete. The time required for jeweler work may vary, please refer back to the quote provided to you by our team upon your inquiry.
Items purchased via Partial.ly layaway will ship once the item(s) are paid in full and the layaway is complete!
Orders valuing $100 USD and higher will be covered by a third party supplemental insurance provider purchased by Maejean Vintage if possible.
Orders valuing $1000 USD or more must be sent with Signature Confirmation Service provided by the carrier to qualify for shipping insurance provided by Maejean Vintage. Customers who opt out of Signature Confirmation Service waive their right to be provided with insurance purchased by Maejean Vintage.
USPS is not able to offer Signature Confirmation on APO, DPO, FPO, FAS, and other military or diplomatic addresses. Maejean Vintage is not able to insure orders valuing over $1000 to these addresses.
Meajean Vintage is happy to ship your order with Signature Confirmation Service complimentary upon request. Please get in touch with our team prior to placing your order, or leave a note for us at checkout!
Supplemental insurance purchased by MJV is only able to be utilized once the appropriate claims have been completed through our carrier, USPS.
Maejean Vintage is not responsible for damaged, lost, missing, or stolen items and does not guarantee that the subsequent insurance claims for said item(s) will be approved by the insurance provider. Maejean Vintage is not responsible for customer reimbursement in the case of any denied insurance claim. Online orders are shipped at the risk of the customer.
Maejean Vintage is not able to provide insurance to cover loss, damage, or expense caused by the following: war, civil war, revolution, rebellion, insurrection, or civil strife arising from or any hostile act by or against a belligerent power; capture seizure, arrest, restraint, or detainment, and the consequences of or any attempt of; derelict mines, torpedoes, bombs, or any other derelict weapons of war.
Domestic Orders
Customer must complete the following and supply evidence thereof in order to qualify for supplemental insurance coverage provided by Maejean Vintage. Failure to do so may result in denial of insurance claims. Customer must submit a Missing Mail Search request to USPS for any parcel(s) that has not arrived at the recipient destination. Learn more about submitting a Missing Mail Search request here: https://www.usps.com/help/missing-mail.htm . Customer must submit an indemnity claim with USPS in the case of lost, damaged, or missing items. Learn more about Domestic indemnity claims here: https://www.usps.com/help/claims.htm .
International Orders
Customer must complete the following and supply evidence thereof in order to qualify for supplemental insurance coverage provided by Maejean Vintage. Failure to do so may result in denial of insurance claims. Customer must submit an International Inquiry for damaged, lost, or missing items. Learn more about International claims here: https://www.usps.com/help/international-claims.htm .
Orders sent to Afghanistan, Angola, Bolivia, Brazil, Burma, Congo, Cuba, Iran, Iraq, Ivory Coast (Cote d’lvoire), Liberia, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, and Venezuela are not able to be insured by Maejean Vintage.
Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries will not be covered by insurance purchased by Maejean Vintage.
Insurance coverage on shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, Uzbekistan) ceases upon touchdown of the aircraft at the airport of destination of upon discharge from the overseas vessel at the destination discharge port. Maejean Vintage cannot guarantee insurance will be provided to these countries.
Sale Terms
Discounts, promotions, or coupon codes are not able to be combined. The largest promotional discount will be applied to your order by our website.
If you are having trouble applying your discount code or do not see your discount applied, please get in touch with our team prior to placing your order. We are not able to issue partial refunds due to check-out errors.
We are unable to apply discounts or sales to orders once the promotional period has concluded.
Items purchased during sales or promotions are eligible for return according to our return policy.
Maejean Vintage will occasionally run site-wide promotions. We do our best to offer ring resizing and other jeweler services at the most affordable prices possible in order to make vintage jewelry more accessible for our customers. For this reason, we do not run promotions on jeweler services– we want these services to remain as accessible as possible, all the time!
International Shipping
We ship internationally to most countries! Please feel free to reach out to us with any questions regarding international shipping. If you are an international customer and are unable to place your order, it is likely that we are unable to ship to your delivery address.
We ask all international customers to be as thorough and accurate as possible when entering in their shipping address to help expedite the shipping and delivery process.
Gift Cards
Maejean Vintage gift cards are nonrefundable and are not redeemable for cash. Gift cards are not eligible for discount or promotions.
All gift cards expire one year from the date of purchase.
Instagram Story Sale Terms
In order to claim an item the customer’s first and last name, email address, and phone number must be provided via Instagram Direct Messages. Please also let us know if you would prefer purchasing outright or with layaway at this time. Any other questions or inquiries will not qualify for claiming an item. If more than one customer is interested in a piece, the piece will be given to the customer who first provides MJV with the necessary contact information for invoicing.
Discount codes are not able to be used on IG Story Sale items.
Maejean Vintage reserves the right to refuse sale for any reason.
Purchased Outright
Our team will send you an invoice once the item has been claimed. Invoices must be paid within one hour from the time sent, or the claimed item will be forfeit.
Returns on items purchased outright via Instagram Story Sales are eligible for store credit only.
Any item that has been resized or otherwise altered are subject to our Return Policy.
Purchased Via Partial.ly Layaway
Our team will send you an invoice once the item has been claimed. Down payments, of at least $50 minimum, must be made within one hour from the time sent, or the claimed item will be forfeit.
By purchasing via layaway, the customer acknowledges that they are bound to complete payment in full or prior to the conclusion of the 90 day layaway period.
The customer acknowledges that the credit card(s) or payment method(s) used to make layaway purchases will be active, valid and have sufficient funds available during the entire term of the payback period.
Appointments
Appointment Policies
Please note, that our studio is open on an appointment-only basis. All customers arriving to our studio that have not made a booking with us, or customers whose appointments have been canceled by our team, will not be seen. We are unable to host clients unless an appointment has been made through our booking portal.
We are only able to offer appointments at times when our team members have studio availability, and kindly ask all customers to plan accordingly if they wish to shop with us in person!
If we do not have a time slot that works for your availability, please reach out to clientservices@maejeanvintage.com, and we will do our best to try and accommodate you!
All clients who will be attending a booking must provide an image of their valid photo ID to Maejean Vintage, either through the booking portal or to clientservices@maejeanvintage.com. Bookings will be canceled if we have not received this information at least two (2) business days prior to your scheduled booking.
If you are more than 15 minutes late to your appointment, rescheduling may be necessary and will be at our discretion. Please let us know as quickly as possible if you are not able to arrive at your scheduled time.
If you are no longer able to make it to your appointment, we kindly ask that you reschedule or cancel your booking as soon as possible. Failure to appropriately reschedule or cancel your appointment will result in a No-Show, and may impact your ability to book with us in the future.
Maejean Vintage reserves the right to decline bookings for any reason.
All items purchased in-studio are subject to our Return Policy.
Jeweler Services
Ring Resizing
Most rings are able to be resized! Resizing ability and cost will vary depending on the ring and the desired size.
Please get in touch with our team if you are interested in having a piece resized! Rings that require resizing must be approved by our team before purchase. Our team will get you a quote and an estimated time frame the jeweler work can be completed as quickly as we can!
Please note: Jeweler services may take additional time around holidays and busy seasons, and are not able to be expedited.
Engraving
We are happy to offer engraving services on selected signet rings. Signet rings that are eligible for our jeweler’s laser engraving will have a personalization option in the listing. If an item does not have the option within the listing, the piece is unfortunately not eligible to be engraved. We are not able to engrave items that are not otherwise stated.
Please note: Jeweler services may take additional time around holidays and busy seasons, and are not able to be expedited.
Other Jeweler Work
We are unable to offer customer jeweler work at this time. We hope that we may be offer this to our customers some time in the future!
We are unable to alter pieces beyond resizing and engraving (ex. removing/changing stones).
FAQs
How do I clean my jewelry?
Although vintage and antique jewelry has already stood the test of time, it deserves special care. We recommend removing jewelry prior to hand washing, vigorous activity, and prior to sleeping. Please note that some gemstones such as opals and pearls are particularly fragile and require extra care and precaution. Please take your occupation / lifestyle into account to help decide what kind of jewelry is best suited for you. If you would like any assistance with selecting a piece durable for your particular needs, please message us. We stand behind our jewelry 100% and guarantee it to be exactly as stated in the listing. After we ship the piece out, it is the buyer’s responsibility to ensure proper care, maintenance, and possible repairs. We advise that jewelry worn frequently be inspected by a trusted jeweler every six months. This is a good preventative measure to confirm all prongs are intact and gemstones are secure.
How do I determine my ring size?
The most accurate way to determine your ring size is to have your ring sized at a jewelry store or jeweler near you. Any reputable store or jeweler should be able to do this for you for free! There are many at-home methods to determine your size. However, we strongly recommend to have your ring sized measured professionally whenever possible.
Do you offer layaway?
We are happy to offer Shop Pay for layaways! To purchase via layaway, select Shop Pay as your payment method. Please message us if you need assistance or have any questions regarding layaways!
Are your items vintage, or new?
Maejean Vintage offers genuine antique, vintage, and estate items: not reproductions. Our items are pre-loved and beautifully aged. Please expect age consistent signs of wear and unique character. Any qualities affecting the wearability of the piece have been addressed or repaired by our team and/or jeweler. We describe and photograph all imperfections to the best of our ability. Unless otherwise noted in the listing as a Modern Designer piece, all pieces are genuine vintage and antique with unique histories!
All of our Modern Designer pieces are new, contemporary items that have been curated by Maejean Vintage and handmade by designers.
How do you know if an item is vintage/antique?
We are able to date and identify pieces based on any combination of their design, style, casting methods, materials used, stone cuts, maker's marks, hallmarks, & their provenance / sources they were acquired from. We have been in the antique jewelry industry for over 11 years and stand behind our pieces 100%. Our co-owners Laura Mae & Amanda Jean are both Graduate Gemologists.
My piece does not have hallmarks or purity stamps. How do I know it's genuine?
Gold stamps and hallmarks (or lack thereof) do not explicitly indicate metal purity. Especially with vintage and antique pieces, it is very common for stamps and other markings to be lost due to age.
The gold purity of each item is professionally tested by our team. Our gemologists use professional equipment to test the gold (AuRACLE Model AGT-1 Electronic Gold Tester from GemOro). Each item in our shop is professionally tested by our team to verify the gold purity.
We stand behind our experience and education as industry professionals and guarantee that our pieces are as they are stated in the listings!
Can I reserve an item?
We are not able to reserve items or hold them for purchase until a later date. Vintage and antique pieces are sold on a first come, first serve basis! We are happy to offer layaway to customers as another payment option.
Modern Heirloom pieces are made to order, and unable to be reserved.
What currency are your prices in?
All of our prices are listed in USD.
I joined the Text Club, why can I not use my discount code?
Landline numbers are unable to receive SMS messages, and users must subscribe using a valid mobile phone number.
To utilize your promotional code, users must shop through the provided link sent in their welcome text!
By signing up via text you agree to receive recurring automated marketing messages and shopping cart reminders at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg frequency varies. Msg & Data rates may apply. View Privacy Policy & ToS
Miscellaneous
Baby / Children's Jewelry
Items stated as children’s / baby jewelry should only be worn by young children under close adult supervision. Small items may present a choking hazard to children. Baby rings were often worn for special events such as baptism or photoshoots, and were taken off right after.
Presentation
Listings include a complimentary MJV logo gift box, as shown in last photos in listings. All other boxes pictured are for display only. Listings include the single item depicted and described. Some photos may show pieces next to additional jewelry for comparison and size reference, which are not included, but may be available for sale separately.
USPAP and NAJA Compliance Statements
Qualitative Reports:
USPAP and NAJA Compliance Statements
These statements and certifications apply to all reports, but especially ones we create that do not have dollar value amounts. Such reports are Qualitative Reports and are very useful for firms and individuals who wish to sell items online to retail shoppers. Since these reports are generally only a single page on websites, we believe there is a lot of background data, statements and compliance issues that require easy access for those who rely on these reports. Online Qualitative Reports will have a link to this page. Qualitative Reports deal with only the grading and descriptive aspects of our specialty work.
Contingent and Limiting Conditions:
- The statements of fact contained in this report are true and correct.
- The reported analyses, opinions, and conclusions are limited only by the reported assumptions and limiting conditions and are my personal, impartial, and unbiased professional analyses, opinions, and conclusions.
- N/A
- My engagement in this assignment was not contingent upon developing or reporting predetermined results.
- I have made a personal inspection of the property that is the subject of this report.
- Unless otherwise stated, this report is not an offer to buy the appraised items at any price.
- N/A
- Possession of this report does not provide title to the item described. This report process does not discover liens, encumbrances, or fractional interests, but if any are known they will be noted.
- Quality analysis is the appraiser’s best judgement and opinion based on current knowledge and information.
- Unless expressly stated, the condition of the items reported on is good for their type with serious deficiencies and repairs noted. Ordinary wear and tear common to this type is not usually noted.
- Possession of this report, any portion of this report, or any copy thereof does not include the right of publication without Maejean Vintage’s written consent. Public use of the name of the appraiser, Maejean Vintage or information contained in the report is not granted. Use of this report in advertising is not permitted without the appraiser’s written consent.
- No changes may be made to this report by anyone other than the appraiser who has signed this report. Maejean Vintage cannot be responsible for unauthorized alterations. Copies of reports are kept in the files of Maejean Vintage for at least ten years after the date of the report and according to USPAP regulations.
- The limited owner of this report is the party for whom the work was performed.
- Third parties may rely on the information in this report for the defined purpose and function only. Third parties requiring further information than what is in the report must obtain the written permission of the owner of the report before we discuss the report with them.
- n/a
- n/a
- Testimony, depositions, hearings, or court attendance are not required by reason of rendering this report. Arrangements for these matters must be made in advance and in accordance with our then prevailing hourly rates. A retainer will be required in advance.
- Use of Gemological Institute of America (GIA) and American Gemological Laboratory (AGL) terminology does not represent our firm is in any way connected with these other organizations. We do not guarantee our grading will be the same as these other independent laboratories, but we make every effort to use the same standards as these laboratories.
- The quality descriptors placed upon any item of jewelry is based upon the quality of materials, methods of manufacture, provenance, salability, and condition.
- Diamonds are graded by size, shape, proportion, outline, color, and clarity. The finest clarity in the GIA system is the Flawless grade. Clarity decreases in quality to the Imperfect grade. The finest color grade in the GIA system is D color. Color decreases in quality and rarity to the N through R range. Obvious color diamonds in grades S through Z become increasingly rare as color intensifies. The color grade Z denotes a fairly strong degree of color. Fancy color yellow and brown diamonds are more intense than Z color. Fancy color diamonds other than yellow and brown can be very valuable in the less tinted color range of the GIA system. D to R/S color range yellow or brown diamonds are assumed to be natural in color and origin unless stated otherwise. S/T color to the finest of Fancy color yellow or brown diamonds without a formal lab report are generally assumed synthetic or enhanced. Major lab reports are required as complete evidence of natural diamond origin and natural diamond color for all diamonds.
- Stones that are set can only be estimated for weight, color, cutting, and clarity. Mountings often obscure exact grading, identification of origin and treatment analysis of stones. We note when stones have been graded “loose” or “unset”, and that certain characteristics are “exact”. Diamond grading reports are made only on unset diamonds. Qualitative reports are made routinely on mounted gems and diamonds, although there is a decrease in the accuracy of the work product.
- Proportioning, polishing, shape, and outline are cutting considerations covered by the GIA teaching system incorporating cut classes 1 through 4. These grades do not appear on GIA diamond reports, but we may use them in our reports to add further information.
- Colored stones are graded by size, shape, proportion, rarity, color, clarity, and country of origin. Color is the most important factor. GIA descriptions are used in our reports.
- Diamonds and many colored gemstones have become increasingly difficult to identify as natural, treated, or synthetic. Treatments vary from obvious to highly difficult to detect or properly identify. Few appraisers, wholesalers, retailers, or independent gem labs have sufficient equipment and expertise to do more than screen out diamonds and gemstones which potentially have issues of treatments or origin. Those which are screened out are those which often require additional examination by a major laboratory for definitive identification, using costly equipment operated by highly trained experts. Consumers should expect and request proper paperwork from their retailer at the time of purchase. Such paperwork reveals the documented natural or other origin of their gem(s), as well as any treatments present. Factual, documented evidence of origin and treatment is the responsibility of the seller to the consumer. Both appraisers and consumers rely on proper evidence. Appraisers always make assumptions to produce reports, but, as of 2015, we more often need to make assumptions of a magnitude which require more scientific analysis than can be provided by traditional gem testing equipment. Since each diamond and gem is unique, a qualified appraiser determines what assumptions should be stated. An appraiser must formulate the correct set of assumptions based on the evidence and history of the diamonds and colored gemstones in the report.
Privacy Statement
Maejean Vintage is committed to safeguarding the confidential information of our clients. We hold all of our clients’ personal information in strict confidence and in accordance with USPAP and NAJA ethics standards. Our files include information collected from clients in connection with the personal property appraisal services provided by our company. At no time in the past have we ever disclosed information to third parties, except as specifically authorized by our clients, or as required by law, and we do not anticipate doing so in the future. We are prohibited by federal laws, USPAP, and the NAJA Code of Ethics from changing our policy without first advising the client and obtaining consent. We use the personal property information provided by our clients to help meet their appraisal requests, while guarding against any real or perceived infringements of their rights of privacy. Our policy with respect to personal information about our clients is as follows:
We limit all access to information only to those who have a business or professional reason to know, and only to non-affiliated parties as required by law. We maintain a secure office and computer environment to ensure that your information is not placed at unreasonable risk. The categories of non-public personal information that we collect from a client depend upon the scope of the client’s appraisal engagement. This includes information that we collect from a client depending upon the scope of the client’s appraisal engagement. This includes information about personal property assets, information about tax identification numbers, and other non-public information necessary. Additionally, it may include information about transactions between clients and third parties, and information from third party sources. Unaffiliated third parties that require access to our clients’ personal information, such as Federal and State tax regulators may only review company records as permitted under the law. We do not provide client information to mailing list vendors or solicitors for any reason. Personally identifiable information will be maintained during the time a client is a client of the company and for the appropriate time thereafter that such records are required to be maintained by USPAP, and consistent with the NAJA Code of Ethics. After this required period of record retention, all such information will be deleted or destroyed in a manner consistent with providing ongoing confidentiality.
Listing Disclaimers
Many gemstones on the market are treated or enhanced in some way. It is estimated that up to 80% of gems have had treatment. Gem treatments have occurred for centuries, including heat treatment which is one of the most common. Gemstone treatment is considered to be any process conducted by man beyond cutting and polishing a gem which can improve the appearance and durability. Please assume gemstones potentially have been treated unless the listing specifically notes otherwise. We always disclose all information to the best of our knowledge!
Gemstone weights are measured with stones in mounts, using size gauges and MM measurements, unless otherwise noted. For gemstone weights to be 100% accurate, the gemstone must be removed from the setting and weighed on a scale. Please note that our measurements are approximate.
Unless specifically noted in listing, all pearls are assumed to be cultured. In order to separate natural from cultured, pearls need to be sent to a laboratory. According to GIA, "Microradiography is the only definitive non-destructive way of seeing the internal structure of pearls".
All of our jewelry is shot in daylight equivalent light. Please be aware that the appearance of colors can vary based upon your monitor & display settings. We always try to photograph & describe colors to the best of our ability.